Common Questions & Policies

Do you accept returns?

Due to the nature of my products, while also taking into consideration hygiene and safety concerns, all sales are final. If there is an issue with your items, or you have any concerns, please reach out through email so we can try to reach a resolution together.

What if I don't like the product?

I understand that personal care products are a matter of preference, and while I strive to create high-quality, skin-loving formulas, I know that not every scent or texture is for everyone. Since I do not accept returns, I encourage you to share the love—my products make wonderful gifts for friends, family, or coworkers who may enjoy them! If you have any questions about a product before purchasing, feel free to reach out—I'm happy to help.

 What if my package is lost, stolen, or damaged? 

Once your order has been shipped, Blissful Moments Co is not responsible for lost, stolen, or damaged packages. However, I understand how frustrating this can be! If your package is marked as delivered but you haven’t received it, I recommend checking with neighbors or your local post office, as carriers sometimes scan packages prematurely. If your items arrive damaged, please reach out to me via email within 48 hours of delivery with photos, and I'll do my best to assist you in filing a claim with the shipping carrier.

For added peace of mind, it's recommended selecting a shipping option that includes insurance at checkout. 

How long will it take my items to be shipped?

Please allow 3-4 days for processing your order. Once your order has been shipped, you will receive a confirmation email with the shipment details. Orders are processed during business hours Monday through Friday, excluding major holidays.